Come and work with us!

A Lead Customer Support, or 'hands-on chief customer' to come and help our Customer Support team become even better. An enthusiastic, professional for 32 or 40 hours per week. You have extensive experience in the world of online sales, e-commerce automation and marketing.

You are a no-nonsense professional who enjoys working with SMEs. You are part of our customer support team (3fte) as a cooperating foreman/woman. You are the connecting factor between customer needs and their fulfillment. You are responsible for the daily operations of customer service. You work closely with the other teams such as Campaigns. You are positive by nature and get along well with different types of people.

• You speak and write good Dutch and English
• You have min. 3 (to max. 10) years of experience in a similar position
• You have solid executive experience with Channable
• Affinity with online (SaaS) products and understands the technology behind them
• Knowledge and/or interest in the area of Google Shopping & Analytics
• Knowledge and/or interest in the field of bol.com or marketplaces
• Knowledge and experience of office, back office and ticketing systems
• You work independently, in a planned way, keep an overview
• Driven, eager to learn and a team player with analytical skills
• You have a minimum of HBO / WO work and thinking level

You bridge the gap between desire, technology and practicality to the customer. You manage tickets for new and existing accounts. You execute the services of EasyAds for customers. You guide and support your support colleagues where necessary. A smooth (and correct) ticket handling is the way to make customers happy and satisfied.

A nice growth environment in a relaxed atmosphere, market conform salary, 25 holiday days per year, pension scheme, self-study opportunities and travel and expense allowances. Your workplace is ergonomic with electric sit/stand controls and dual screens. The office is centrally located at Breukelen station and is easily accessible by car, boat and public transport. From Amsterdam and Utrecht you have a 15 minutes travel time.